Information

Order:
· What forms of payment do you accept?
· Is it safe to use my credit card?
· Can I order without worrying about my privacy?
· How do I know my order have been registered and what kind of receipt do I get?
· What is happening to my order now?
· How much do you charge for shipping? And do you ship overseas?
· How long will it take to arrive?
· What about your returns policy?
· How do I know the size of the shoes I want to order?
· How do I know the size of the ring I want to order?
· Do you sell wholesale?
Inventory:
· Can I get an unlisted or discontinued item?
Product information:
· Can you please tell me more about this item?
· Can I have a catalog?
Personal Response:
If you didn't find the answer to your question on this page, please send an e-mail to us and we will respond to you personally.

What forms of payment do you accept?

Today we accept Visa, Mastercard, Discover and American Express. We are always looking for other ways to give you as many payment alternatives as possible. However, at this moment, we are able to offer you only credit card payment. It´s the most cost convenient and effective system for international payment of today. Please read about our credit card security.






Is it safe to use my credit card?

We (The Northerner) are a certified Internet Secure Merchant:



InternetSecure Inc have been approved by three of the top six Canadian banks to provide secure, online, real-time credit card processing for certified Internet merchants. All credit cards presented to InternetSecure will be securely directed to the financial institution who issued the credit card, anywhere in the world. The cardholder will be notified of approval or decline within 26 to 36 seconds. In order for a merchant to be certified with InternetSecure Inc to accept credit cards, they require all merchants to adhere to all of InternetSecure Inc´s security and business ethics requirements. Once certified, they continually monitor all merchants on an ongoing basis to ensure compliance.

We have established an ordering process that uses state of the art encryption/security techniques to ensure your personal information is secure. For additional security, your credit card number is not kept on our system. For more information please click here.

Can I order without worrying about my privacy?

We do not sell or rent our list of customers to anyone.

How do I know you have registered my order and what kind of receipt do I get?

When approved by the bank that issued your credit card, you will receive an electronic receipt for your records. You can print this for your record. In addition to receiving the online electronic receipt, a copy of the successful transaction will be sent to your E-mail address which you also can keep as a receipt.

What Is Happening To My Order Now?

Your order is always handled right away. Within 24-48 hours of placing your order, someone; an artist, a craftsmen, a person at a glasswork or another company goes into the warehouse to pick the items which you ordered. Within 7-14 days of closing the orders, your order is in the mail. Most of the orders will reach your door in 14-21 days.

Sometimes the delivery will take up to one month or longer before reaching your door. This is due to the fact that most of our products are handmade products and are seldom stored in large quantities like for example books or CD:s. With help from distributors, we're working hard to make the delivery time go faster.

How much do you charge for shipping?
And do you ship overseas?

See the complete description of our shipping policy. Incidentally, when you fill out our online order form, our system automatically calculates and displays the shipping charges for your inspection.

We gladly ship anywhere in the world.

How Long Will It Take To Arrive?

Most orders arrive within 14-21 days. However, if an item is out of stock, it may take up to 30 days to arrive or even longer. Most goods are shipped the week after the order is placed, assuming the items are in stock. However, the actual ship date may not be posted until a couple days after the order is shipped. The sometimes long delivery time is due to the fact that most of our products are handmade products and are seldom stored in large quantities like for example books or CD:s. With help from distributors, we're working hard to make the delivery time go faster.

What about your returns policy?

We offer a moneyback guarantee if the goods or sevice purchased from us are not satisfactory. We can refund shipping costs only if the return is a result of our error. See our Returns Policy for information on how to make a return.

How do I know the size of the shoes I want to order?

See our conversion table.

How do I know the size of the ring I want to order?

See our conversion table.

Do you offer wholesale?

At this moment Northerner.com do not sell wholesale. Our organization was built to serve the end customer, we therefore can't offer the kind of wholesale service needed.

Inventory

Can I Get an Unlisted or Discontinued item?

Right now, The Northerner does not have the ability to do special orders. If a product is not listed in the store, that means that we do not carry it.

You might be able to find information about the item in a Newsgroup or Discussion Forum. To find the right one try to search in the Google Groups or Yahoo Groups.

Product Information

Can you please tell me more about this item?

Unfortunately, the only information we can give you about particular background, titles or names is what we display on the detail page for that item.

We know that often the amount of information we have about an item may make it difficult to make a purchasing decision unless you already know something about the item. With help from distributors, we're working hard to bring you all kinds of information.

Can I have a catalog?

We are sorry, but we do not have an e-mail or paper catalog for our inventory.

Personal Response
If you didn't find the answer to your question on this page, please send a message and we will respond to you personally.

At The Northerner, you can always feel safe when paying with your credit card. We have established an ordering process that uses state of the art encryption/security techniques to ensure your personal information is secure. For additional security, your credit card number is not kept on our system. Three of the top Canadian banks provide secure, online, real-time credit card processing to ensure maximum security. In addition to this we respect your privacy and do not sell or rent our list of customers to anyone.

Our Customer Satisfaction List

Except offering quality goods above the ordinary, most important for us is to give our customers a first class service.

- Our customers email-messages are allways answered in maximum 24 hours

- A money-back guarantee is offered to all customers if the goods or services purchased from us are not satisfactory

- Fast-as-humanly-possible shipping to anywhere around the world

Note: Sometimes the delivery will take up to one month or longer before reaching your door. This is due to the fact that most of our handmade products and are seldom stored in large quantities like for example books or CD:s. With help from distributors, we're working hard to make the delivery time go faster.

Payment Options

Today we accept Visa, Mastercard, Discover and American Express. We are always looking for other ways to give you as many payment alternatives as possible. However, at this moment, we are able to offer you only credit card payment. It´s the most cost convenient and effective system for international payment of today. Please read about our creditcard security.

Credit Card Security

We know you're concerned about security, and we hope this will answer some of the most common questions about what we're doing to protect you.

In an article by Tom Foremski about Electronic Commerce in The Financial Times (September 3rd 1997), experts say the risk of credit card details being intercepted on the Internet are less than the risk cardholders run today when they give card details over the phone or hand a card to a waiter in a restaurant. Credit card companies already protect users from unauthorised charges on their accounts, regardless of whether the card is used on the Internet or for a more conventional transaction.

We think that's good news, but we still take every possible precaution to protect the integrity of your credit card information.

We (The Northerner) are a certified Internet Secure Merchant:



InternetSecure Inc have been approved by three of the top six Canadian banks to provide secure, online, real-time credit card processing for certified Internet merchants. All credit cards presented to InternetSecure will be securely directed to the financial institution who issued the credit card, anywhere in the world. The cardholder will be notified of approval or decline within 26 to 36 seconds. In order for a merchant to be certified with InternetSecure Inc to accept credit cards, they require all merchants to adhere to all of InternetSecure Inc´s security and business ethics requirements. Once certified, they continually monitor all merchants on an ongoing basis to ensure compliance.

Our Secure Server

The information you type in is encrypted and you can safely enter your entire credit card number on the secure server, and it cannot be read in transit.

For technical security, we offer you a robust firewall, Netscape Commerce Server, proprietary secure card processing software called Setserver and secure ISDN links to the existing Bank approved credit card processing infrastructure. This system's infrastructure has been approved by Bank security personnel.

For additional security, your credit card number is not kept on our system.

We Respect your Personal Privacy

We do not sell or rent our list of customers to anyone. If you would like to make sure we never sell or rent information about you to third parties, just send us a message.

We can offer worldwide Express deliveries with UPS (including online tracking) as well as the regular post-service with "First Class Air Mail".

What about customs?

We mark international packages as containing the specific description of your order and state the cost of the item on the customs documentation. Currently, we are not able to describe the contents in any other way.

Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance will have to be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local Customs office for further information.

You may return most items purchased at The Northerner within 30 days of delivery. We will do a full refund of the product.

We can refund the shipping costs only if the return is a result of our error, then we will also pay for the return shipping cost.

We cannot accept returns of certain items, including:

- Any item that is returned more than 30 days after delivery.
- Any CD, DVD, CD-box, chocolate, candy or food product.
- Any item that is not in its original condition, is damaged, or is missing parts.

To make a return, send us a message and please specify your order number, what products you have ordered and what you would like to return.

At this moment Northerner.com do not sell wholesale. Our organization was built to serve the end customer, we therefore can't offer the kind of wholesale service needed.

How to Reach Us

WWW
http://www.northerner.com

Email
If you have a question about The Northerner prices, policies, or procedures, need help, or would like to give us feedback (and please do!)?
We recommend checking our Frequently Asked Questions page first! If you don't find your answer there, you can send a message to The Northerner.

Company address
(Please note that all orders must be placed online. We cannot accept orders via e-mail, telephone, fax or standard mail).

Northerner Scandinavia AB
Mobelgatan 4
431 33 Molndal
SWEDEN

VAT no: SE556559-169901

Want to talk to a real person?

You can reach us at the following phone numbers between 08.00 (8 am) and 17.00 (5 pm) Central European time, Monday through Friday, and at other times you can leave us a message. We are glad to help you.

Phone: +46 31 68 1991
Fax: +46 31 68 1993