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Frequently Asked Questions (FAQ) Order What forms of payment do you accept? Today we accept Visa, Mastercard, Discover and American Express. We are always looking for other ways to give you as many payment alternatives as possible. However, at this moment, we are able to offer you only credit card payment. It´s the most cost convenient and effective system for international payment of today. Please read about our credit card security. 
Is it safe to use my credit card? We (The Northerner) are a certified Internet Secure Merchant: We know you're concerned about security, and we hope this will answer some of the most common questions about what we're doing to protect you. In an article by Tom Foremski about Electronic Commerce in The Financial Times (September 3rd 1997), experts say the risk of credit card details being intercepted on the Internet are less than the risk cardholders run today when they give card details over the phone or hand a card to a waiter in a restaurant. Credit card companies already protect users from unauthorised charges on their accounts, regardless of whether the card is used on the Internet or for a more conventional transaction. We think that's good news, but we still take every possible precaution to protect the integrity of your credit card information. We (The Northerner) are a certified Internet Secure Merchant: 
Internet Secure Inc have been approved by three of the top six Canadian banks to provide secure, online, real-time credit card processing for certified Internet merchants. All credit cards presented to InternetSecure will be securely directed to the financial institution who issued the credit card, anywhere in the world. The cardholder will be notified of approval or decline within 26 to 36 seconds. In order for a merchant to be certified with InternetSecure Inc to accept credit cards, they require all merchants to adhere to all of InternetSecure Inc´s security and business ethics requirements. Once certified, they continually monitor all merchants on an ongoing basis to ensure compliance. Our secure server The information you type in is encrypted and you can safely enter your entire credit card number on the secure server, and it cannot be read in transit. For technical security, we offer you a robust firewall, Netscape Commerce Server, proprietary secure card processing software called Setserver and secure ISDN links to the existing Bank approved credit card processing infrastructure. This system's infrastructure has been approved by Bank security personnel. For additional security, your credit card number is not kept on our system. Can I order without worrying about my privacy? We do not sell or rent our list of customers to anyone! How do I know you have registered my order? What kind of receipt do I get? When approved by the bank that issued your credit card, you will receive an electronic receipt for your records. You can print this for your record. In addition to receiving the online electronic receipt, a copy of the successful transaction will be sent to your E-mail address which you also can keep as a receipt. What is happening to my order now? Your order is always handled right away. Within 24-48 hours of placing your order it will be shipped out. There can be delays sometimes due to delayed shippments or the items currently beeing out of stock at our suppliers. Delays of this kind is out of our control. How much do you charge for shipping? Do you ship overseas? All information about shipping costs are displayed in our shopping cart, when you place your order. The shipping cost are automatically calculated and displayed in the shopping cart before you pay. The shipping is calculated on weight of the package, volume, destination and contents. Yes, we ship worldwide. How long will it take to arrive? The estimated shipping time is shown in the shopping cart during check out (and before you pay). The shipping time varies depending on were in the world you live. What about your returns policy? We offer a moneyback guarantee if the goods or sevice purchased from us are not satisfactory. We can refund shipping costs only if the return is a result of our error. Do you offer wholesale? At this moment Northerner.com do not sell wholesale. Our organization was built to serve the end customer, we therefore can't offer the kind of wholesale service needed. Inventory Can I Get an Unlisted or Discontinued item? Right now, The Northerner doesn't have the ability to do special orders. If a product is not listed in the store, that means that we do not carry it. You might be able to find information about the item in a Newsgroup or Discussion Forum. To find the right one try to search in the Google Groups or Yahoo Groups. Product Information Can you please tell me more about this item? Unfortunately, the only information we can give you about particular background, titles or names is what we display on the detail page for that item. We know that often the amount of information we have about an item may make it difficult to make a purchasing decision unless you already know something about the item. With help from distributors, we're working hard to bring you all kinds of information. Do you have a catalog? Sorry no we don't have an e-mail or paper catalog of our inventory. Shop safe and secure, 100% satisfaction guaranteed At The Northerner, you can always feel safe when paying with your credit card. We have established an ordering process that uses state of the art encryption/security techniques to ensure your personal information is secure. For additional security, your credit card number is not kept on our system. Three of the top Canadian banks provide secure, online, real-time credit card processing to ensure maximum security. In addition to this we respect your privacy and do not sell or rent our list of customers to anyone. Our customer satisfaction list: Except offering quality goods above the ordinary, most important for us is to give our customers a first class service. - Our customers email-messages are answered in 24 hours. - A money-back guarantee is offered to all customers if the goods or services purchased from us are not satisfactory. - Fast-as-humanly-possible shipping to anywhere around the world. Note: Sometimes the delivery will take up to one month or longer before reaching your door. There can be delays sometimes due to delayed shippments or the item currently beeing out of stock at our suppliers, or delays due to customs. Delays of this kind is out of our control. With help from distributors, we're working hard to make the delivery time go faster. Personal Response If you didn't find the answer to your question on this page, please send a message and we will respond to you personally. Shipping information We can offer worldwide Express deliveries with UPS (including online tracking) as well as the regular post-service with "First Class Air Mail". The "First Class Air Mail" has no online tracking. What about customs? We mark international packages as containing the specific description of your order and state the cost of the item on the customs documentation. Currently, we are not able to describe the contents in any other way. Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance will have to be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local Customs office for further information. Our returns policy You may return most items purchased at The Northerner within 30 days of delivery. We will do a full refund of the product. We can refund the shipping costs only if the return is a result of our error, then we will also pay for the return shipping cost. We cannot accept returns of certain items, including: - Any item that is returned more than 30 days after delivery. - Any snus, chocolate, candy or food product. - Any item that is not in its original condition, is damaged, or is missing parts. To make a return, send us a message and please specify your order number, what products you have ordered and what you would like to return. |
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