Return and refund policy

Return and refund policy. We do not accept returns since Northerner's products are fresh with a limited shelf life. However, if there was a problem with your order (products differ from the purchase agreement or does otherwise not correspond to the description provided by Northerner), you can contact our customer service team here to request a refund. See more information regarding complaints in our Terms & Conditions. 

Welcome to Northerner.com! We are dedicated to providing you with top-quality nicotine pouches and tobacco-free alternatives. Our commitment is not only to deliver exceptional products but also to ensure your satisfaction with every purchase. Below is our comprehensive Return and Refund Policy:

Quality Concerns:
Nicotine pouches typically boast an extended shelf life, maintaining their quality for an extended period. However, we understand that unforeseen circumstances may arise. If you encounter any product quality issues, please contact us promptly. We are here to assist you in resolving any concerns and ensuring your satisfaction.

Order Discrepancies:
In the rare instance of order discrepancies, such as incorrect quantities or the wrong products received, we guarantee your entitlement to a corrected order or the option to request a refund. Your satisfaction is our priority, and we are committed to swiftly addressing and rectifying any issues that may arise.

Complaints and Further Assistance:
For more detailed information regarding complaints and dispute resolution, please refer to our Terms & Conditions page. We strive to provide transparency and clarity on how we handle various situations to ensure a positive customer experience.

Adult Signature Requirement (ASR) Orders:
Certain orders may necessitate an Adult Signature Requirement (ASR) upon delivery. In such cases, our shipping carrier will attempt delivery three times. If unsuccessful, the package will be returned to us. Should a reshipment be required, kindly note that shipping costs will apply. Reach out to us directly to arrange any necessary steps. 

At Northerner.com, we value your trust and aim to provide exceptional customer service. If you have any questions or concerns not addressed here, please do not hesitate to contact us. Thank you for choosing us as your preferred online retailer.