To place an order with us you have to be 21+ years old.

We have an age verification for our US customers at checkout. If you’re unable to complete the age verification, please contact customer support.

Age Verification:

As of August 30th 2019, we have implemented new age restrictions for our US customers. The age requirement for shopping on our website is 21 years. This is to prevent sales of regulated products to minors and to ensure that all our customers are of legal age. If the legal age of purchasing tobacco in your state is different, we comply with the age restriction of 21 years of age, as stated in these terms.

You verify your age by first entering the address you are registered at. Then choose the month you were born, and last enter the year.

The verification only works automatically on the address you are registered at. You can therefore not place an order to your work address or any other address than the one you are registered at with the US government. If you have moved recently and your new address hasn't been registered yet, the age verification may therefore not work.

You have to be a US citizen in order to verify your age on the website. The system checks through a site that pulls their information from the US government. So if the verification fails when you're a US citizen, we can not manually approve your order.

If you're not a US citizen and have a foreign identification, please contact our customer service and we will assist you with a manual verification.

Our business model is built for transactions to customers with the intention of private consumption, therefore we have a set of policies to ensure compliances. As a consequence, we do our outmost to prevent shipping of orders that may be intended for re-sell and our systems will automatically flag orders or customers that demonstrate non-compliance.

Orders of high amounts or quantities may be manually reviewed. Customers are then contacted to confirm that their order is in line with our policies and intended for private consumption. Upon confirmation we will assess and (potentially) release the order. Due to this, the order processing time may last until the assessment is complete.

We currently offer two payment options:

Credit Card

This option enables you to pay instantly by card on our website. We accept Visa, Mastercard and AMEX. In order to ensure a secure online payment we use the services of PayEX** and Nets. The currency we use on our site is Euro for our EU customers and USD for the rest of the world. This means that all credit card orders despite the currency chosen on our site will be charged in Euros. You will however be able to see all charges in the currency of your choice even on your invoice.

**PayEx is a full-service payment provider based in the Nordic region. For more information regarding PayEx, please visit their website www.payex.com

Bank Wire Transfer

You have the option to pay by bank transfer for orders from EUR€25.00 (approximately $27.76). This option allows you to manually transfer the amount to us. You will receive the payment details with your order confirmation email. As soon as we have received your payment your order will get approved and an invoice confirmation will be sent to your email. Please note that your products will not ship until the order has been paid.

Please make sure to take into account any additional currency exchange or other bank fees. Do not forget to enter your order number as reference. An international bank transfer takes 2-5 business days to clear.

US states we do not ship to: Arkansas, Louisiana, Maine, Oklahoma and Vermont. Online sales of nicotine and tobacco products are forbidden in these states.

U.S states with exceptions: If you live in New York State or Rhode Island, we can only send you tobacco or mint (mint, wintergreen, frosted, cold) flavored tobacco products. There are local laws in the states of NY and RI that prohibits sales of tobacco products with other flavors than mint and tobacco. If you order products with other flavors they will be cancelled and refunded. If you live in Arizona, Georgia, Iowa, Maryland, Oregon, South Dakota, Utah, Washington state or Wisconsin, we are not allowed to sell tobacco products to you. However, we have a wide range of tobacco-free products available to these states.

Shipping Costs

Shipping costs vary depending on weight and destination, and what shipping options are available to your destination. Once you’ve placed the items of your choice in the shopping cart and filled in your address details the shipping costs can be calculated and will be displayed.

Shipping Methods

We currently offer two types of shipping:

UPS: All tobacco orders to the US are sent out by UPS signed-for-delivery. This means that you will have to be at the delivery location to sign for your parcel upon arrival. UPS makes 3 delivery attempts before returning the items to us.

USPS: USPS is available when ordering tobacco free products only. This shipping method does not have tracking.

APO, DPO and FPO: Please note that you need to place any order to an APO, DPO or FPO address to United States and not the country that you are located in. Make sure to choose the United States site view and your state (Armed Forces location) before browsing and adding items to your cart. All orders to US military addresses are sent with mail and not UPS.

Order Processing Times

We aim to ship all orders within 48h after payment has been matched with your order. However, we do not guarantee shipping within 48 hours, for example if you have ordered out of stock products. Our warehouse operates Monday to Friday with exceptions for national public holidays.

Please note that bank transfer payments may take up to 5 working days to reach us. Once the payment has been matched, your order will be packed and shipped out.

Shipping Times

We offer several shipping options. Therefore, shipping times vary. Below you can see estimated shipping times. Please note that these are stated in business days (Monday-Friday).

1 business day (Next Day Air Early AM***)

1 business day (UPS Next Day Air***)

1 business day (Next Day Air Saver***)

2 business days (UPS 2nd Day Air***)

1-5 business days (UPS Ground***)

2-7 business days (USPS)

*** Adult signature requirement, the minimum age requirements might vary, please check with your local authorities.  You have to be at the delivery location to sign for your package when it arrives. UPS makes 3 delivery attempts before returning the delivery to us. UPS only delivers to physical addresses, not to PO box, or APO/FPO addresses. This due to the adult signature requirement.

Change of Shipping Address

Due to strict tobacco regulations we can't change the state of any orders. We can only change the address as long as an order has not yet been shipped. Please make sure that your address is correct when you place your order. If you have provided us with a faulty or incomplete address and your order has already been shipped there is unfortunately nothing we can do. We do not refund nor reship shipped orders with address faults. We also do not refund or reship orders that were sent to a temporary address (for example hotel addresses during your holiday) and did not arrive in time before the end of your stay. Please make sure to state a shipping address where you will be staying for a duration of at least 2 months from the date of the order placement.

Due to tobacco being a fresh product we can unfortunately not accept returns.

If there is an issue with your received order or if you have received any faulty items, please contact our customer support team as soon as possible. Make sure to keep the products, packaging and shipping documents intact during the claims period. Please note that you need to report any issues with an order within two months of the purchase date.

Our customer service team is based in Sweden and available Monday to Friday 7.00am-4.00pm CET. You can contact them via our website contact form or through your customer account. Please make sure to choose the correct topic for your contact form so that your question can be attended to as soon as possible.
You can also email our support team directly at helpdesk@northerner.com