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Effective Date: May 15, 2025

Welcome to the Northerner Website, owned and operated by Northerner Scandinavia, Inc. Northerner™ is a registered trademark of Northerner Scandinavia Inc. These Terms govern your use of the Website and your purchase of any Products from us. By accessing, browsing, or using the Website or placing an Order, you agree to be bound by these Terms and our Privacy Notice, a copy of which can be found at this link. Further, you confirm and represent that you are an adult over 21 years of age.

IMPORTANT: THESE TERMS AND CONDITIONS CONTAIN A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH IN THIS AGREEMENT, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. THIS MEANS THAT YOU AND NORTHERNER ARE EACH GIVING UP THE RIGHT TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND.

Health Disclaimer: Nicotine is an addictive chemical. The Products are intended for use by adults 21 years or above who are current tobacco or nicotine users. By purchasing from Northerner, you confirm that you are aware of the health risks associated with nicotine use, including but not limited to addiction and adverse cardiovascular effects. Consult a healthcare provider before using nicotine if you have any medical condition or are pregnant or breastfeeding.

1. DEFINITIONS

For the purposes of these Terms, the following definitions apply:

  • "Website" means www.Northerner.com, including all subpages and content.
  • "Northerner," "we," "us," "our" refer to Northerner Scandinavia Inc., a Pennsylvania corporation.
  • "You" or "User" means any individual accessing or using the Website, including customers who purchase Products.
  • "Terms" or “Terms and Conditions” means these Terms and Conditions, as amended from time to time.
  • "Products" means the nicotine products and other items offered for sale by Northerner on the Website.
  • "Privacy Policy" means the Northerner Privacy Policy, incorporated herein by reference.
  • "Third-Party Service Providers" refers to entities Northerner partners with for age verification, payment processing, and other operational functions (e.g., Agechecker, PayPal, Stripe, Klarna).
  • "Order" means any request submitted by you to purchase Products from Northerner through the Website.
  • "ASR" means Adult Signature Requirement, a delivery requirement applicable in certain jurisdictions.
  • "Force Majeure" refers to events beyond Northerner's reasonable control as further defined in Section 12.
  • "Content" includes all text, graphics, logos, images, interfaces, and software appearing on or used in connection with the Website.
  • "Applicable Law" means the laws of the State of Virginia and any relevant federal laws of the United States.

2. INTRODUCTION AND ACCEPTANCE OF TERMS

You must be at least 21 years of age to purchase Products on the Website. By placing an Order, you represent and warrant that you meet this requirement and reside in the United States.

We reserve the right to modify these Terms at any time. Changes will be posted on the Website and will apply to all purchases made thereafter.

3. USE OF WEBSITE AND INTELLECTUAL PROPERTY

All Content on the Website is the property of Northerner or its licensors and is protected by U.S. and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Content without our express written permission.

Northerner grants you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes only.

You and you alone are responsible for maintaining the confidentiality and security of your account created with the Website including username, password, and/or PIN. We are not responsible for any losses arising out of the unauthorized use of your account. You agree that Northerner does not have any responsibility if you lose or share access to your device and as a consequence your Website account is accessed by unauthorized persons. Your account may be restricted or terminated for any reason, at our sole discretion. Except as otherwise provided by law, at any time without notice to you, we may (1) change, restrict access to, suspend, or discontinue the Website, and (2) charge, modify, or waive any fees required to use any services, functionality or other content available through the Website.

•    In connection with the Website, you will not:

o Make available through or in connection with the Website any virus, worm, Trojan horse, Easter egg, time bomb, spyware, or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment; use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, "scrape," "data mine" or otherwise gather any information from the Website or reproduce or circumvent the navigational structure or presentation of the Website; interfere with or disrupt the operation of the Website or the systems, servers, or networks used to make the Website available, including by hacking or defacing any portion of the Website.

o Harvest or collect information about users of the Website.

o Reproduce, modify, adapt, translate, create derivative works of, or otherwise exploit any portion of (or any use of) the Website.

o Reverse engineer, decompile, or disassemble any portion of the Website.

o Remove any copyright, trademark, or other proprietary rights notice from the Website.

o Incorporate or reference any portion of the Website into any product or service, unless you obtain Northerner prior written consent to do so.

o Systematically download and store any information from the Website.

o Violate any law, rule, or regulation, or these Terms and Conditions.

•    You will not use the Website or the Northerner name, logo, or any of Northerner intellectual property to (1) send any unsolicited or unauthorized content, including advertising, promotional materials, email, junk mail, spam, or other form of solicitation; or (2) use any meta tags or other hidden text or metadata utilizing a Northerner trademark, logo, Website URL, or any name or image of any product on the Website;

•    You will not attempt to do anything, or permit, encourage, assist, or allow any third party to do anything, prohibited in this Section, or attempt, permit, encourage, assist, or allow any other violation of these Terms and Conditions.

 

4. ORDERING PRODUCTS

We offer a variety of Products for sale, subject to availability. We do not manufacture those Products and do not provide any guarantees as to the Products themselves. We make no representations as to the completeness, accuracy, reliability, validity, or timeliness of the offer, descriptions, or images (including any features, specifications, and prices contained on the Website). Such information and the availability of any Product are subject to change at any time without notice. Product images are for illustrative purposes only and may differ slightly from the actual Products.

Northerner is not responsible for, and cannot guarantee the performance of the goods provided by third parties.

We reserve the right to limit the quantity of Products purchased and to refuse or cancel any Order for any reason at our sole discretion.

Placing an Order constitutes an offer to purchase. Your Order is accepted once we send you a confirmation email and ship the Product. Title and risk of loss transfer to you upon shipment.

We reserve the right, including without prior notice, to limit the quantity of items purchased per person, per household, or per order for any reason. We will attempt to notify you should such limits be applied.

In addition to any other remedies available to it, Northerner may in its sole discretion restrict or terminate your account, or cancel or refuse orders for violations of, or abuse of the returns policy.

Products purchased on the Website are intended for personal use only and may not be resold. We reserve the right to cancel orders suspected of being placed for resale purposes.

5. AGE VERIFICATION

All purchases require age verification through a Third-Party Service Provider. If automated verification fails, you must upload a valid, government-issued ID. We reserve the right to cancel any Order that fails our verification process. Use of another person’s name or payment method to evade age verification is strictly prohibited and may be reported to authorities.

6. PRICES AND PAYMENT

All prices are in U.S. dollars and exclude applicable taxes, shipping fees, and the ASR fee. Final charges are calculated at checkout based on your location and chosen delivery method.

We accept payment via major debit and credit cards through Third-Party Service Providers. You represent and warrant that you have the right to use any credit card or other means of payment that you provide to us in connection with placing an order on the Website. By providing payment card information to us, you authorize us to store and use the card as a payment method for purchases made through your Website account. Any agreement between you and the issuer of your credit card, debit card, or other form of payment will continue to govern your use of such payment method on the Northerner site. You agree that Northerner is not a party to any such agreement, nor is Northerner responsible for the content, accuracy, or unavailability of any method used for payment. All information you provide to us must be truthful and accurate. Providing any untruthful or inaccurate information is a breach of these Terms and Conditions and may result in cancellation of your order. Prior to accepting an order we may also request additional information from you. Verification of information may be required prior to the acknowledgment or completion of any purchase. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge after a reasonable processing time. We will attempt to contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

 

7. SHIPPING AND DELIVERY

Due to varying state laws, we may be unable to ship to all locations. Shipping options and costs are presented during checkout. Orders requiring ASR will be attempted up to three times or according to carrier policy; undelivered packages will be returned or discarded. You are responsible for any associated costs and will not receive a refund for failure to accept the shipment.

8. RETURNS AND COMPLAINTS

Due to the nature of our Products, all sales are final and we do not accept returns. If your Order is incorrect or defective, contact Customer Service within 10 days of delivery. Keep original packaging and provide photographic evidence when requested. Refunds or replacements are at our discretion. Hyperlink to our Return and Refund Policy here.

For any other issues with the Products, including issues with the quality of the product, please contact directly the Product manufacturer at the contact information provided on the Products packaging. Northerner is not privy to, and is not authorized to, provide information regarding features of the Products, Product quality, ingredients or manufacturing.

9. DISCLAIMER OF WARRANTIES

THE PRODUCTS, SERVICES, FUNCTIONALITY, WEBSITE CONTENT AND OTHER ITEMS INCLUDED ON OR OTHERWISE MADE AVAILABLE OR SOLD TO YOU THROUGH THE WEBSITE ARE PROVIDED BY NORTHERNER ON AN "AS IS" AND "AS AVAILABLE" BASIS. NORTHERNER DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE CONTENT, PRODUCTS, FUNCTIONALITY, OR OTHER ITEMS INCLUDED ON OR OTHERWISE SOLD OR MADE AVAILABLE TO YOU THROUGH THE WEBSITE. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, NORTHERNER DISCLAIM ALL WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, NORTHERNER DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY PRODUCTS OR ITEMS OFFERED. YOU ACKNOWLEDGE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, YOUR USE OF THE WEBSITE AND THE PURCHASE AND USE OF PRODUCTS IS AT YOUR SOLE RISK. THIS SECTION DOES NOT LIMIT THE TERMS OF ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF AN ITEM THAT IS SOLD BY NORTHERNER TO YOU. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE WEBSITE AND FOR PURCHASE AND USE OF PRODUCTS AND AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THE WEBSITE MAY NOT BE SECURE AND MAY BE INTERCEPTED OR OTHERWISE ACCESSED BY UNAUTHORIZED PARTIES. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NORTHERNER IS NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE TO YOUR PROPERTY OR DATA THAT RESULTS FROM ANY MATERIALS YOU ACCESS OR DOWNLOAD FROM THE WEBSITE.

10. LIMITATION OF LIABILITY

YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, NORTHERNER WILL NOT BE LIABLE TO YOU OR TO ANY OTHER PERSON UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY, INTELLECTUAL PROPERTY VIOLATION OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE EVEN IF AN AUTHORIZED REPRESENTATIVE OF NORTHERNER HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, THIS DISCLAIMER APPLIES TO, BUT IS NOT LIMITED TO, ANY DAMAGES OR INJURY ARISING FROM THE PURCHASE OR USE OF THE PRODUCTS OR FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, COMPUTER FAILURE OR MALFUNCTION, COMPUTER VIRUSES, FILE CORRUPTION, COMMUNICATION FAILURE, NETWORK OR SYSTEM OUTAGE, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OF USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS. SUBJECT TO THE FOREGOING, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, NORTHERNER WILL NOT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE PRODUCT PRICES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE WEBSITE DURING THE SIX (6) MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.

11. INDEMNIFICATION

You agree to defend, indemnify, and hold Northerner harmless from and against any and all liabilities, claims, damages, costs, and expenses, including attorneys' fees and costs, arising from or related to your misuse of the Website, to any breach by you of these Terms and Conditions and for infringement by you of the rights of a third party by using the Website or purchasing or using the Products. Northerner reserves the right, at our expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in any case, you agree to cooperate with Northerner if and as requested by Northerner in the defense and settlement of such matter.

12. PRODUCT REVIEWS

By submitting a review, you grant Northerner the perpetual, non-exclusive right to publish, reproduce, and use your review across all media without compensation. We reserve the right to edit, abbreviate, quote, paraphrase, or remove any review at our discretion.

13. FORCE MAJEURE

We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, labor disputes, government restrictions, natural disasters, or disruptions in internet services.

14. TERMINATION OF ACCESS

We reserve the right to terminate your access to the Website for violations of these Terms or other unlawful or harmful behavior.

15. DISPUTE RESOLUTION, ARBITRATION AND CHOICE OF LAW

PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

A.       Arbitration Agreement.

 

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, YOU AGREE THAT ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND NORTHERNER, INCLUDING ANY PRODUCTS OR SERVICES OFFERED OR SOLD BY NORTHERNER, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A SINGLE NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY. EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS, EACH PARTY HERETO HEREBY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATING TO THIS AGREEMENT, OR THE TRANSACTIONS CONTEMPLATED HEREBY (WHETHER BASED ON CONTRACT, TORT OR ANY OTHER THEORY). EACH PARTY HERETO (A)CERTIFIES THAT NO REPRESENTATIVE, AGENT OR ATTORNEY OF ANY OTHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH OTHER PARTY WOULD NOT, IN THE EVENT OF LITIGATION, SEEK TO ENFORCE THE FOREGOING WAIVER OF JURY TRIAL AND (B)ACKNOWLEDGES THAT IT AND THE OTHER PARTIES HERETO HAVE BEEN INDUCED TO ENTER INTO THIS AGREEMENT BY, AMONG OTHER THINGS, THE MUTUAL WAIVERS AND CERTIFICATIONS IN THIS SECTION.

YOU AND NORTHERNER AGREE THAT ANY ARBITRATION REQUIRED BY THE ARBITRATION AGREEMENT SHALL TAKE PLACE BETWEEN YOU AND NORTHERNER ON AN INDIVIDUAL BASIS. You and Northerner each agree to waive the right to have any dispute or claim subject to the Arbitration Agreement brought, heard, administered, resolved, or arbitrated as a class arbitration, class action, collective action, or Mass Action to the maximum extent permitted by law. "Mass Action" means a situation in which a party is represented by a law firm or other representative, or a collection of law firms or other representatives, that has initiated more than one hundred (100) arbitration demands with common questions of law or fact against Northerner within 180 days of initiating your arbitration demand. This paragraph may be referred to as the "Class Action and Mass Action Waiver" in these Terms and Conditions. Nothing in these Terms and Conditions precludes you from bringing truthful and factual issues of illegality to the attention of federal, state, or local government agencies and, if the applicable law allows, such agencies may, in their sole discretion, seek relief against Northerner for you.

A party seeking arbitration of any dispute or claim subject to the Arbitration Agreement shall serve on the other party a demand and submit a copy of the demand to the American Arbitration Association ("AAA") sixty (60) or more days after the demand is initiated. The arbitration will be administered by the AAA pursuant to the current AAA Consumer Arbitration Rules, except to the extent modified by these Terms. The AAA rules and instructions are available on the AAA website at www.adr.org/consumer.

You or Northerner may appeal an arbitration award that manifestly disregards the law by filing a notice of appeal with the AAA within 30 days after an award is rendered and delivered to the parties. The appeal shall be heard by a single arbitrator unless the parties agree to a multi-arbitrator appellate panel. The arbitrator(s) assigned to the appeal shall be selected by agreement of the parties from among those on the AAA Appellate Panel. If the parties are unable to agree, AAA shall appoint the arbitrator(s) from among those on the AAA Appellate Panel. An arbitrator who previously presided over any aspect of a case shall be ineligible from serving as an appellate arbitrator in that same case. The appeal, including briefing, shall be conducted pursuant to the parties· agreement or the appellate arbitrator(s)' orders if the parties are unable to agree.

If twenty-five (25) or more demands for arbitration of a dispute or claim subject to the Arbitration Agreement are initiated (i) that involve common questions of law or fact and (ii) where the initiating parties are represented by the same law firm, the same group of coordinated law firms, or the same representative, then such demands shall be coordinated pursuant to this paragraph. The group of claimants and group of respondents shall each select five (5) demands, for a total of ten (10), to be filed with AAA (collectively the "Bellwether Demands"). Each of the Bellwether demands shall be assigned by AAA to a different arbitrator chosen from its national roster. After ninety (90) days from the date all Bellwether demands have been arbitrated and any appeals exhausted, any remaining demands subject to this paragraph may be filed with AAA. The AAA Supplementary Rules for Multiple Case Filings shall apply to the extent they are not inconsistent with this paragraph. Notwithstanding any other provision in the Terms, You and Northerner agree that a court of competent jurisdiction shall have authority to enforce the terms of this paragraph with injunctive or other relief.

If (i) any dispute or claim subject to the Arbitration Agreement is filed as class arbitration, class action, collective action, representative action, or Mass Action and (ii) if the Class Action and Mass Action Waiver in this Terms and Conditions is held invalid or unenforceable as to such dispute or claim, then the Arbitration Agreement does not apply to that dispute or claim and such dispute or claim must be brought in a court of competent jurisdiction. If any other provision other than the Class Action and Mass Action Waiver is held invalid or unenforceable as to a particular dispute or claim, then such provision shall be severed from the Terms and Conditions, and the remainder of the Terms and Conditions, including the Arbitration Agreement therein, shall be enforceable to the maximum extent permitted by law.

B.       Applicable Law.

The Federal Arbitration Act ("FAA") governs the interpretation and enforcement of Section 15 of these Terms and Condition. If the FAA is found not to apply to any portion of Section 15 of these Terms and Conditions, then the applicable laws of the State of Virginia shall apply without regard to choice-of-law principles.

All disputes shall be resolved through binding arbitration in the state of Virginia in accordance with the rules of the American Arbitration Association. You waive any right to bring claims in a class action in federal or state court.

16. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Virginia, without regard to its conflict of laws principles.

17. UPDATES

We may update these Terms and Conditions from time to time by notifying you of any changes by reasonable means, including by posting a revised version of the Terms and Conditions on the Website. Any such changes will not apply retroactively. You hereby agree to check from time to time the Website for updates and, by continuing to use or access the Website or otherwise conducting any transactions or engaging with Northerner after such revised terms and conditions are posted, you consent to and accept and agree to be bound by such revised Terms and Conditions. The effective date of the change shall be indicated at the beginning of the document.

18. CONTACT US

For questions about your Order, please contact Customer Service and provide your Order number from your confirmation email.

19. WEBSITE ACCESSIBILITY

Northerner is committed to making its Website accessible to all users, including those with disabilities. If you experience difficulty accessing any part of our Website, please contact Customer Service so we can assist you.

Northerner Rewards Program Terms

Effective date: March 18, 2025
PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE NORTHERNER REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR PARTICIPATE IN THE NORTHERNER REWARDS PROGRAM.

INTRODUCTION and ABOUT THE PROGRAM 

These Terms of Use (“Terms”) represent an agreement that governs your access to and participation in the Northerner Rewards Program (“Program”) in the United States (excluding its territories) which is operated by Northerner Scandinavia Inc (“Northerner”, “we”, “us”). These Terms do not alter in any way the terms and conditions of any other agreement you may have with Northerner for other products or services, such as the products you may purchase from our website (“Northerner.com”).  You and Northerner are also referred to as “Parties” and each a “Party”  throughout this document.

The Program is a way for Northerner to reward and thank loyal customers for purchasing the products we offer on Northerner.com. Members of the Program are able to earn and accumulate points (“Points”) that can be redeemed for Northerner reward benefits (“Discount Codes”) at Northerner.com.

CHANGES TO TERMS 

Northerner reserves the right to change or modify these Terms or any policy, FAQ, offer, promotion, benefit, or guideline pertaining to the Program, in whole or in part, at any time and in its sole discretion. Furthermore, Northerner reserves the right to cease selling products and providing services to any state or locality in the US at any time and in its sole discretion. Any changes or modifications will be effective immediately and will be posted to Northerner.com, so please check from time to time. You expressly waive any right you may have to receive specific notice of such changes or modifications beyond or in addition to the posting of updated Program terms on Northerner.com. If you continue to access or use the Program following such changes or modifications, you confirm your acceptance of such changes or modifications. If you do not agree to these Terms, you must stop accessing or using the Program.

PERSONAL USE, AGE RESTRICTIONS and PRIVACY POLICY 

The Program is intended for personal use only. Any commercial use is prohibited. The products that are offered at Northerner.com, and which form the basis for earning Points in the Program are age-restricted and may not be purchased by anyone under 21 years of age. The Program is not targeted towards or intended to be used by anyone under the age of 21. 

Our Privacy Notice is incorporated into these Terms and also governs your participation in the Program. We encourage you to read the Privacy Notice carefully to understand how we collect, use and disclose customers’ personal information, how to change or update your personal information, how we communicate with you, and privacy rights you may have and how to exercise them.

JOINING THE PROGRAM and EARNING POINTS 

Only consumers resident in the United States of America may join the Program. To join the Program, go to Northerner.com and follow the prompts to create a customer account by providing the following information: first and last name, email address and a password at Northerner.com (the “Customer Account”). If you already have a Customer Account, you will need to log into your Customer Account to join the Program. 

Within the Customer Account, you will be offered to join the Program. After joining, you will become a member of the Program (“Member”, “You”). The Rewards available to Members through the Program are based on the number of Points earned.  

Members will automatically be awarded Points when joining the Program. From time to time, we also offer opportunities to earn additional Points, e.g. by signing up for newsletters or providing certain information such as your date of birth. Points can be earned by making purchases of eligible products from Northerner.com. The calculation of Points is based on the subtotal excluding tax and shipping. You will find more information in our FAQ and in the Program dashboard available at Northerner.com. 

Points will automatically be accumulated in your customer account for every eligible purchase you make from Northerner.com. Once you reach one hundred (100) Points, a Northerner Discount Code will be issued and available for you to redeem in your customer account at Northerner.com. You will find the discount code within the ‘My Pages’ section under ‘My Rewards’. Your account can hold a maximum of 4,000 Points. See more information in the FAQ. 

In the event that any tax liability arises due to you earning Points or participating in the Program, you will be fully responsible for any such tax liability. 

Note that only Members who are logged in to their Customer Account when making an eligible purchase will earn Points. Points may be earned in fractional amounts depending on the value of your purchase, and not all purchases are eligible for earning Points. 

RETURNS 

For information about how Northerner handles returns, please read our Return Policy and FAQ. If you return a product, Northener will deduct the number of Points that you earned for that purchase from your customer account.  

POINTS EXPIRATION and EXCLUSIONS 

Points expire twelve (12) months after they are earned. This means that if you earn points on April 10, 2025, they will expire in April 10, 2026. The oldest accrued Points will be redeemed first. If you believe that Points were not properly applied, you must contact us within thirty (30) days after the latter of the date of the corresponding purchase you made or the date the Points were issued. Northerner does not have any obligation to correct any errors after such thirty (30) day period. 

You can view your balance in your Customer Account available at Northerner.com. If your Customer Account is closed by you, by us upon your request, or by us due to violation of these Terms or for any other reason, all Points and any unused Discount Code(s) earned by your participation in the Program will automatically expire and be forfeited.  

Please ensure to check the FAQ and loyalty dashboard where we will list Point earning events as well as category exclusions.

REDEEMING POINTS FOR REWARDS  

If you have earned enough Points to be eligible for a Discount Code, you may redeem your Discount Code when checking out at Northerner.com. You must be logged in to your Customer Account to be able to redeem the Discount Code which may be used to pay in part for products which you purchase at Northerner.com. In the event you have a Discount Code you can redeem the code for a discount amount based on the value of your cart based on the following tiers: (i) $5 on orders above $10, (ii) $10 on orders above $15, (iii) $15 on orders above $20, (iv) $20 on orders above $25. 

A Discount Code offered to you as a redemption for Points earned through the Program is a single use Discount Code having the value set out on the Discount Code and can only be used when making a new purchase and checking out from Northerner.com. 

OTHER IMPORTANT INFORMATION 

There is no participation or membership fee associated with the Program. Points accrued in connection with the Program are promotional, have no cash value, and cannot be redeemed for cash. In addition, your redemption of Points accrued in connection with the Program cannot be combined with any other offers or discounts unless otherwise expressly indicated by Northerner. Your Customer Account, your membership in the Program, your Points and any Discount Codes are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) Customer Account at Northerner.com which is personal to you.  

Without any notice to you, Northerner reserves the right to suspend and/or terminate your Customer Account and/or your participation in the Program if Northerner determines, in its sole discretion, that you have violated these Terms or that your use of your Customer Account is unauthorized, deceptive, fraudulent, or otherwise unlawful, or if Northerner ceases to sell products to the state (or locality) where you reside. Northerner may in its sole discretion suspend, cancel, or combine Customer Accounts that appear to be duplicative. In the event your participation in the Program is terminated, all accrued Points and unused Discount Codes in your Customer Account are void. Northerner will not be liable for any Points lost due to fraudulent, unauthorized, or other prohibited use or breach of these Terms, or due to Northerner ceasing to sell products to certain states or localities.  

Without notice to you, Northerner reserves the right to “unregister” and make ineligible for Points any Customer Account that has been inactive for two (2) consecutive years. Inactive is defined as having earned no Points during such two (2) consecutive year period. 

Northerner reserves the right to change, modify, discontinue, or cancel the Program or any part of it at any time and in its sole discretion without notice to you.

GOVERNING LAW AND DISPUTE RESOLUTION 

These Terms and your access to and participation in the Program are governed by the laws of the Commonwealth of Virginia, United States of America, without regard to Virginia’s  conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods shall not apply. All disputes, claims, and causes of action arising out of or relating to these Terms or the Program shall, upon the election of Northerner in Northerner’s sole and exclusive discretion, be resolved pursuant to the American Arbitration Association’s Consumer Arbitration Rules with the exception of Rule 9, Small Claims Option for the Parties, and, specifically, shall be resolved pursuant to the Procedures for the Resolution of Disputes through Document Submission thereunder, with a situs in Arlington, Virginia. A copy of the American Arbitration Association’s Consumer Arbitration Rules is available at https://www.adr.org/sites/default/files/Consumer-Rules-Web_0.pdf.  In the event that Northerner does not elect to proceed with arbitration for a given dispute, claim, or cause of action, such dispute, claim, or cause of action shall be resolved exclusively in the Circuit Court for Arlington County, Virginia.  Any demand for arbitration or circuit court complaint must be filed within one (1) year of when the dispute, claim, or cause of action arose or any recovery will be time-barred. EACH PARTY ACKNOWLEDGES AND AGREES THAT ANY CONTROVERSY WHICH MAY ARISE UNDER THESE TERMS IS LIKELY TO INVOLVE COMPLICATED AND DIFFICULT ISSUES AND, THEREFORE, EACH SUCH PARTY IRREVOCABLY AND UNCONDITIONALLY WAIVES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LEGAL ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR THE TRANSACTIONS CONTEMPLATED HEREIN. EACH PARTY CERTIFIES AND ACKNOWLEDGES THAT (A) NO REPRESENTATIVE OF ANY OTHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH OTHER PARTY WOULD NOT SEEK TO ENFORCE THE FOREGOING WAIVER IN THE EVENT OF A LEGAL ACTION, (B) SUCH PARTY HAS CONSIDERED THE IMPLICATIONS OF THIS WAIVER, (C) SUCH PARTY MAKES THIS WAIVER VOLUNTARILY, AND (D) SUCH PARTY HAS BEEN INDUCED TO ENTER INTO THESE TERMS BY, AMONG OTHER THINGS, THE MUTUAL WAIVERS AND CERTIFICATIONS IN THIS SECTION

SEVERABILITY AND SURVIVAL 

Except as otherwise provided herein, if any provision or part of provision of these Terms is deemed unlawful, void, or for any reason unenforceable, then that provision or part of provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. 

CONTACT 

You may contact Northerner’s customer service at hello-US@northerner.com or at the phone number set out at Northerner.com. Northerner Scandinavia Inc is a company incorporated under the laws of Pennsylvania with its principal place of business at 631 Highway 90A, Missouri City, TX, 77489, United States. Further contact details can be found at Northerner.com.