All About Black Week 2022

What is Black Week?

Black Week was initially just Black Friday, a day when both physical and online stores have discounts. Since it started in the U.S. during the 1960s and has grown significantly since then.

When is Black Week 2022?

Black Week 2022 starts on November 21 and ends on November 27. Missed it? Don’t worry, there is also Cyber Monday on November 28

How Long Do the Discounts Last?

There will be discounts on your favourite products from ZYN, Rogue, Lucy, On! and more from November 21-28. 

How Do I Know if a Product is in Stock?

Any products that are out of stock will display an “out of stock” message. 

When Will My Order Be Shipped?

Orders placed on Thursday (November 24) or Friday (November 25) will be processed on Monday (November 28). Deliveries and orders are not processed on weekends. 

Can I Change the Shipping Method or Address Once the Order is Placed?

Black Week means there will be a higher volume of orders than usual, so when ordering please remember to…

  • - Check the shipping address is correct before placing the order.
  • - Check you have all the items you want in your basket before placing the order.
  • - Ensure all discount codes and promotions are applied before placing the order, as discount codes cannot be applied after that point.


What are the Customer Service Hours During Black Week?

During Black Week 2022, our customer service hours will be:

  • - 9AM–7PM EDT (Mon–Wed)
  • - 9AM–1PM EDT (Thu–Fri)