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Customer Service

How do I use nicotine pouches?


You just put it under your upper lip.


If you're new to pouches, the first ones can be slightly uncomfortable since the nicotine inside of the pouches can produce a slightly burning experience under the lip. 


If you want to read more. Click Here!

Can i chew it?

No, our products are meant to be used by placing the pouch under your upper lip. Chewing or sucking our pouches just inhibits the performance.

For how long can I use a pouch?

The effects of our pouches last roughly up to an hour. However, most users like to enjoy it for somewhere between 10 to 40 minutes.

Where can I read more?

Nicotine Pouches

Not sure of what nicotine pouches is? 


Check out more information about nicotine pouches at The Northerner.


If you're interested in how nicotine pouches affects your health in different scenarios, read the articles about nicotine and health in The Northerner Blog. Just click here!

Different Strengths

At Northerner we offer you a great range of different nicotine strengths that we have categorized in 4 different segment. 


Light: 0-3 mg of nicotine per pouch

Normal Strong: 3-7 mg of nicotine per pouch

Strong: 7-11 mg of nicotine per pouch

Extra Strong: From 11 mg of nicotine per pouch and stronger. 


Where is my order?

All of our orders are shipped from our warehouse in Bristol. We offer shipping within 24-48 hours. You choose your shipping in the checkout.


As soon as we have packed your items you will receive an e-mail with delivery information and a link to track and trace your parcel. You can also login to Your account and find information about your delivery.

I'm under 18 years of age

We condone a strict age verification process in which the customer has to be physically present and show ID to receive their first order.


Should our delivery partner discover that the receiver is a minor, they can not legally distribute the parcel and it will be returned to Northerner. In this case, we will unfortunately have to charge £25 to cover the extra shipping costs.

I received a damaged package is unfortunate when it happens.

Please take a photo and contact customer service. They will help you if any goods are missing.

There's an issue with my product

Contact our customer service and they'll make sure you are compensated.


Remember to take a photo of the product and keep the it in case it should be sent back to the manufacturer.

Haven't found what you're looking for?

Contact our customer service.

Attention! We currently have a longer response time for customer service. If your matter is urgent, we recommend that you call us. We will respond as soon as we can and your question is important to us!

Send us a message