Terms & Conditions


TERMS & CONDITIONS 
 

In this section you can find all the info you need when stocking up on your favorite snus, snuff, chew and all the Swedish goodness that Northerner has to offer. You have a more specific question about the order process? No problem - just check out our FAQ section.

Age Requirement

To place an order with us you have to be 18 years or older.
*The minimum age requirements for tobacco use at your location might vary, please check with your local authorities.

Payment

We currently offer two payment options:

Credit Card:

This option enables you to pay instantly by card on our website. We accept Visa, Mastercard and AMEX. In order to ensure a secure online payment we use the services of PAYEX**. Please choose PAYEX as payment option at checkout. The currency we use on our site is Euro. This means that all credit card orders despite the currency chosen on our site will be charged in Euros. You will however be able to see all charges in the currency of your choice even on your invoice.

**PayEx is a full-service payment provider based in the Nordic region. For more information regarding PayEx, please visit their website www.payex.com

 

Bank Wire Transfer:

You have the option to pay by bank transfer for orders from 25.00 euros. This option allows you to manually transfer the amount to us. You will receive the payment details with your order confirmation email. As soon as we have received your payment your order will get approved and an invoice confirmation will be sent to your email. Please note that your products will not ship until the order has been paid.

Please make sure to take into account any additional currency exchange or other bank fees. Do not forget to enter your order number as reference. An international bank transfer takes 2-5 business days to clear.

Shipping

Shipping Destinations

We ship all around the globe with exceptions to Belarus, Finland, Iceland and Russia.

We ship to Norway on our Norweigan website snus.com.

US states we do not ship to: Arkansas, Arizona, Georgia, Iowa, Maryland, Oklahoma, Oregon, South Dakota, Utah, Vermont, Washington and Wisconsin. For further information about US orders please go to the US selection below.

 

Shipping Costs

Shipping costs vary depending on weight and destination. Once you’ve placed the items of your choice in the shopping cart and filled in your address details the shipping costs can be calculated and will be displayed.

 

Shipping Methods

We currently offer two types of shipping:

Regular Mail: If you live outside the US your order will be delivered with your local postal services. Unfortunately there is no tracking option for this shipping method and we’re only able to let you know once the parcel leaves our warehouse.

UPS Express: If you live within the US your orders will be delivered with UPS. All UPS deliveries require an adult signature upon delivery. If you’re order is shipped to an APO/DPO/FPO address please see further information under the US selection.

 

Order Processing Times

We aim to ship all orders within 48h after payment has been matched with your order. However, we do not guarantee shipping within 48 hours. Our warehouses operate Monday to Friday with exceptions for national public holidays.

Please note that bank transfer payments may take up to 5 working days to reach us. Once the payment has been matched, your order will be packed and shipped out.

 

Shipping Times

We offer shipping from two different warehouses and use both UPS and regular mail service. Therefore, shipping times vary. Below you can see estimated shipping times. Please note that these are stated in working days (Monday-Friday).

 

Products shipped from our US warehouse

Within USA: 1 working day (UPS Next Day Air***)

Within USA: 2 working days (UPS 2nd Day Air***)

Within USA: 1-5 working days (UPS Ground***)

To Europe: 5-14 working days (Mail)

To Rest Of World: 5-14 working days (Mail)

 

Products shipped from our Swedish warehouse

To Europe: 1-3 (UPS Express Saver***)

To Europe: 3-6 working days (Mail)

To Rest Of World: 5-14 working days (Mail)

 

*** Adult signature requirement, the minimum age requirements might vary, please check with your local authorities.  You have to be at the delivery location to sign for your package when it arrives. UPS makes 3 delivery attempts before returning the delivery to us. UPS only delivers to physical addresses, not to PO box, or APO/FPO addresses. This due to the adult signature requirement.

 

Change of Shipping Address

Due to strict tobacco regulations we can´t change the delivery country of any orders. We can only change the address as long as an order has not yet been shipped***. Please make sure that your address is correct when you place your order. If you have provided us with a faulty or incomplete address and your order has already been shipped there is unfortunately nothing we can do. We do not refund nor reship shipped orders with address faults. We also do not refund or reship orders that were sent to a temporary address (for example hotel addresses during your holiday) and did not arrive in time before the end of your stay. Please make sure to state a shipping address where you will be staying for a duration of at least 2 months from the date of the order placement.

*** If your order is being delivered by UPS we may be able to change the shipping address as long as it’s within the same state. UPS takes out a charge of $11.00 for this service.

 

Customs

Tobacco and nicotine products do have a lot of regulations regarding them around the world which is good to have in mind when placing an order with us.

When ordering to countries like Australia, Canada and Switzerland (for example) you might have to pay a fee when the package arrive in order to receive it. We recommend that you check locally or with your local customs how much that fee might be and if there are any restrictions in order to avoid getting a high customs fee when you receive your order.

Below is a list to make it easier for you to know about your specific ship-to country (please note that regulations worldwide change all the time! We will do our best to update frequently to help you avoid paying high custom fees.

Australia
Australia doesn’t allow big amounts of tobacco or nicotine products to be imported at one time, therefore we ship orders in many smaller batches (2-4 items in each batch, a day).


Local import fees? Yes, maybe. Please check with your local customs for the latest information about fees and restrictions.

Austria
When ordering from the US your package might end up at your local customs, depending on what you have ordered. If a delay occurs we recommend that you check with your local customs first before contacting us about delayed shipments.

Local import fees? No, not that we know of.

Brazil
Orders to Brazil might take a while longer than 14 business days due to slow postal service and that the order might end up at your local customs. We recommend that you check with them if there are any delays before sending us an email about it.

Local import fees? No, not that we know of.

Canada
Orders to Canada usually arrive within the estimated delivery time. If not, they are almost always at the local customs office.

Local import fees? Yes, maybe not on every package, but most of our customers must pay some kind of fee when importing tobacco or nicotine products to Canada.

Germany
When ordering from the US your package might end up at your local customs, depending on what you have ordered. If there are any delays we recommend that you check with your local customs first before contacting us.

Local import fees? No, not that we know of.


Switzerland
Orders to Switzerland usually arrive without any issues. We cannot send more than 30 items in each batch due to a local restriction, so if you order 60 items you will get 2-3 packages, instead of all products in one singular package.

Local import fees? Yes. Check locally for more information about local fees and restrictions.


Turkey
We are not sure about the latest local regulations but there have been some customers contacting us about issues with customs. You might need a license to import larger quantities.

We definitely recommend that you check locally on the latest regulations to avoid any unpleasant surprises when ordering to Turkey.


Local customs fee? No, not that we know of.


For all countries:
We advise you to always contact your local customs to gain information about their policies on tobacco import before you place your order, no matter to which country you are ordering.

All products that are imported might be subject to import duties, taxes and customs handling fees. Any such charges levied in relation to customs clearance must be borne by you.

As the importer of a regulated substance you are obliged to know and follow the current laws, restrictions and regulations when placing your order.

We mark all packages with a specific product description of your order and state the full product value.

Orders to some countries are sent out in batches of 5 or 10 products per shipment and day due to local regulations. If your local customs require additional product information for clearance, please contact our customer support team.

If you refuse your order due to local duties, or your local customs refuses your package due to local restrictions there is unfortunately nothing we can do. We do not reship, or refund refused orders since this matter is out of our control.

Info for US customers

UPS:

All orders to the US are sent out by UPS signed-for-delivery. This means that you will have to be at the delivery location to sign for your parcel upon arrival. UPS makes 3 delivery attempts before returning the items to us.

In some states you have to be over 21 in order to sign for your package upon arrival. The age to buy tobacco products is 18 and that is what we comply with. Please check locally for more information on the age regulations in your state before placing your order. If UPS refuses to release the package to you due to local age regulations there is unfortunately nothing we can do further in this matter.

 

Age Verification:

You verify your age by first entering the address you are registered at. Then choose the month you were born, and last enter the year. So for example if you were born in January 1975, you choose jan, and write 1975.

The verification only works automatically on the address you are registered at. You can therefore not place an order to your work address or any other address than the one you are registered at with the US government. If you have moved recently and your new address hasn't been registered yet, the age verification might not work, and it can be because you are still registered at your old address.

In some states you have to be over 21 in order to sign for your package when it arrives. The age to buy tobacco products is 18 and that is what we comply with. Please check locally for more information on the age regulations in your state before your order. If UPS refuses to release the package to you due to local age regulations there is unfortunately nothing we can do.

You have to be a US citizen in order to verify your age on the website. The system checks through a site that pulls their information from the US government. So if the verification fails when you're a US citizen can we not manually approve your order I'm afraid.

If you're not a US citizen and have a foreign identification, please send us a picture of the ID and we will manually verify your age.

APO, DPO and FPO

Please note that you need to place any order to an APO, DPO or FPO address to United States and not the country that you are located in. Make sure to choose the United States site view and your state (Armed Forces location) before browsing and adding items to your cart. All orders to US military addresses are sent with mail and not UPS.


U.S states we are not allowed to send to:
If you live in Arkansas, Arizona, Georgia, Iowa, Maryland, Oklahoma, Oregon, Utah, South Dakota, Vermont, Washington or Wisconsin, we are unfortunately not allowed to sell tobacco to you. It’s forbidden with online sales of tobacco in these states.

U.S states with exceptions:
If you live in New York State or Rhode Island, we can only send you tobacco or mint (mint, wintergreen, frosted, cold) flavored tobacco products. There are local laws in the States of NY and RI that prohibits sales of tobacco products with other flavors than mint and tobacco. If you order products with other flavors they will be cancelled and refunded.

 

Return Policy

Due to tobacco being a fresh product we can unfortunately not accept returns.

 

Reclamations

If there is an issue with your received order or if you have received any faulty items, please contact our customer support team as soon as possible. Make sure to keep the products, packaging and shipping documents intact during the claims period. Please note that you need to report any issues with an order within two months of the purchase date.

Customer Support

Our customer service team is based in Sweden and available Monday to Friday 8.00am-5.00pm CET. You can contact them via our website contact form or through your customer account. Please make sure to choose the correct topic for your contact form so that your question can be attended to as soon as possible.
You can also email our support team directly at helpdesk@northerner.com